Dispatch Howto

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Shorter version for print

Dispatch is basically a system to collect, process and disseminate accurate, reliable and up-to-date reports on protests and actions. There are many different ways and techniques to do this but the main principles remain the same. There are three main elements/processes that make up Dispatch: incoming info (reports, phone calls etc.), processing (confirming, double-checking and structuring the data) and outgoing info (timelines, articles etc.).

Preparations

In addition to the obvious things such as technical and logistic arrangements, preparation means Dispatchers should know enough in advance about the issues/actions/campaigns they will be reporting on so as to avoid embarrassing mistakes. Maps and large sheets to stick on the wall are some of the obvious things you would need. Write down a detailed timeline of the dispatch subject, including all planned actions and events. Find out times and places of meetings at the convergence centre(s), plenary sessions, info meetings etc. The most important thing is probably contacts: in addition to publicising your dispatch phone numbers, you should have a list of the contact details of relevant groups and activists, as these would be your vital source of information/confirmation. Finally, make yourself familiar with IRC, SiLC and the like in advance, as these are usually used for Indymedia Dispatch.

Incoming Info

There are normally two ways by which dispatchers get information: passive and active. Passive is when you just wait to receive information via phone calls and/or other communication channels (IRC, for example). Always ask your source what exactly did they witness, when and where. Ask them whether they actually saw what they are reporting themselves. Also, what else is going on right now in that place and what is likely to happen next. If the source did not witness him/herself what s/he has just reported, always treat the information with utmost care.

Active is when you call people you know and trust (IMCers, medics, legals observers etc.), who are at the place where something is happening. Ask them whether they can confirm unconfirmed information or ask them to go to the place and check. When they report back, ask them whether they saw themselves what they are reporting or are just passing on a rumour/something they heard. Other 'active ways' of getting reliable information include watching webcams; calling official bodies (hospitals, police, press offices etc. ); keeping an eye on the official websites of the campaigns/groups involved. Even mainstream media could be a good source of information sometimes!

Processing

A crucial issue in dispatch is that outgoing information is never ever unconfirmed. This means that even if your best friend or colleague calls and reports something, the information only goes up after it has been confirmed by another source one way or another. This procedure, of course, depends on the 'explosiveness' of the report: the more stressful the situation out there gets, the less accurate people tend to become.

There are usually 3 IRC or SiLC channels for dispatch: a channel for chit-chat (general stuff related to the event/action); a channel for unconfirmed info (dispatchers typing in everything they hear); and a channel for confirmed info (reliable news, that is). Obviously, only dispatchers can speak in this latter channel; the rest listen and pick up the info.

Outgoing Info

The way Dispatch usually works, especially in big actions, is that Dispatchers type in their confirmed information in the dedicated IRC channel or whatever; someone else picks up the bits and pieces and sort them out (usually on a wiki page); and then someone else posts it up on Indymedia as an up-to-date timeline, separate articles or a feature. This tasks, of course, could be done by less or more people depending on the scale of the action. In big actions, sometimes, big screens at convergence centres and camps are also used to display up-to-date timelines of what's going on to keep activists informed.

From time to time, texts should be passed on to translators in the "chit-chat" or "confirmed" channel. Pass on developments also to radio, video and photography activists. From time to time, also, it's useful to tell other people in wider Indymedia channels what's happening/being reported, as this can raise interest and often generates spontaneous reports and translations on other Indymedia sites. In the evening, when things calm down, things are usually summed up in a feature summarising the happenings of the day and collecting the various reports.

Useful Tips

Further material